Regulations for Exchanging Products
At sportswearbooks.com, we are committed to ensuring customer satisfaction. Our product exchange regulations are as follows:
- Eligibility for Exchange: Products are eligible for exchange if they are defective, incorrect, or not as described. Exchanges must be requested within 7 days of purchase.
- Exchange Process: To initiate an exchange, contact our customer service team with your order details and the reason for the exchange. We will guide you through the necessary steps.
- Conditions for Exchange: The product must be in its original condition and not tampered with. For digital products, ensure that the file has not been downloaded or accessed.
- Processing Time: Once we receive your exchange request, it will be processed within 3-5 business days. You will be notified via email once the exchange is complete.
- Shipping Costs: For physical products, the customer may be responsible for shipping costs unless the exchange is due to an error on our part. Digital products will be exchanged without additional charges.
- Limitations: Certain products, such as personalized or custom orders, may not be eligible for exchange unless they are defective or incorrect.
- Refunds: If an exchange is not possible, we may offer a refund as per our refund policy.
For any questions or assistance with exchanges, please contact our customer support team.