Request to Exchange Product
If you need to exchange a product purchased from sportswearbooks.com, please follow these steps:
- Eligibility: Ensure the product is eligible for exchange (e.g., defective, incorrect, or not as described). Exchanges must be requested within 7 days of purchase.
- Contact Support: Reach out to our customer support team via email or the contact form on our website. Provide your order number, product details, and the reason for the exchange.
- Approval Process: Once your request is reviewed, our team will confirm if the exchange is approved. You will receive instructions on how to proceed.
- Return the Product (if applicable): For physical products, you may need to return the item in its original packaging. Digital products usually require deactivation or deletion before an exchange.
- Receive the Replacement: After the exchange is processed, you will receive a replacement product or a download link if it’s a digital item.
- Shipping Costs: In some cases, you may be responsible for return shipping costs unless the exchange is due to an error on our part.
- Timeframe: The exchange process typically takes 3-5 business days after receiving your request.
- Exceptions: Some products, such as personalized or custom items, may not be eligible for exchange unless they are faulty.
For any further questions or assistance with your exchange request, please contact our support team.